Data Deletion Policy

Effective Date: June 20, 2026
Last Updated: June 20, 2026

At Setu TV, operated by Communic Broadcasting Private Limited, we value the privacy of our users and are committed to ensuring personal data is handled securely and responsibly.

If you wish to request deletion of your data associated with Setu TV, please review the following policy.

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1. Right to Data Deletion

In accordance with applicable data protection laws, you have the right to request deletion of your personal data stored in our systems.

Once your request is verified, we will remove your personal data from our active systems unless we are required to retain certain information for legal, regulatory, or contractual reasons.

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2. Information We Delete

When processing an approved data deletion request, the following data may be deleted:

Personal Information

• Name

• Email address

• Phone number

• Other personally identifiable information

Account Information

• Account details

• Subscription history

• Payment-related records (where legally permitted)

• Usage history

Preferences and User Data

• Watchlists

• Saved preferences

• Personalized recommendations

• Viewing activity

Important: Once your data is deleted, you may permanently lose access to your Setu TV account. This action may be irreversible.

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3. How to Submit a Data Deletion Request

To request deletion of your data:

Email Request

Send an email to [email protected]

Subject Line

Data Deletion Request

Required Information

Please include:

• Your full name

• Registered email address

• Reason for deletion request (optional)

Verification

For security purposes, we may contact you to verify your identity before processing the request.

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4. Processing Time

After receiving and verifying your request, we aim to process data deletion within 30 days.

You will be notified once the request has been completed.

Processing time may vary depending on:

• Request complexity

• Account status

• Legal retention requirements

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5. Exceptions to Data Deletion

Certain data may not be eligible for immediate deletion in the following cases:

Legal Obligations

Where retention is required under applicable law, regulation, or legal process.

Financial Records

Certain payment or transaction records may need to be retained for accounting, tax, or audit purposes.

Ongoing Disputes or Transactions

If unresolved issues exist, including active subscriptions, disputes, or pending transactions.

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6. Impact of Data Deletion

Once your data is deleted:

• Your Setu TV account may be permanently removed

• You may lose access to subscriptions and purchased services

• Active subscriptions may be terminated

• Remaining subscription periods may be forfeited

• Refunds will not be issued unless otherwise required by law

If you wish to use Setu TV again in the future, you may need to create a new account.

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7. Contact Us

If you have questions regarding this Data Deletion Policy or need assistance with a deletion request, please contact us:

Communic Broadcasting Private Limited
Website: setutv.com
📧 Email: [email protected]

Our team is available to assist with concerns related to your privacy and personal data.

Thank you for trusting Setu TV.