At Setu TV, we respect your privacy and are committed to giving you control over your personal data. This policy explains how you can request the deletion of data associated with your Setu TV account.

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1. Right to Data Deletion

In accordance with applicable data protection laws, you have the right to request the deletion of your personal data stored on the Setu TV platform. Once your request is verified, we will delete your data from our systems unless we are legally required to retain certain information.

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2. Information That Will Be Deleted

Upon successful processing of a data deletion request, the following information will be removed:

• Personal Information: Name, email address, phone number (if provided), and other identifiable details

• Account Information: Login credentials, subscription records, and usage data

• Preferences: Watchlists, viewing history, and saved preferences

Please note:
After deletion, your Setu TV account will be permanently removed. This action is irreversible, and access to the account cannot be restored.

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3. How to Submit a Data Deletion Request

To request deletion of your data, please follow these steps:

• Email Request: Send an email to [email protected]

• Subject Line: Data Deletion Request

• Required Details:

  • Your full name

  • Your registered email address

  • Reason for deletion (optional)

For security purposes, we may contact you to verify your identity before proceeding.

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4. Processing Time

Once your request is received and verified, we will process the data deletion within 30 days. You will be notified once the process is complete.

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5. Exceptions to Data Deletion

In certain cases, some information may be retained if:

• We are required to retain data due to legal, regulatory, or compliance obligations

• There are unresolved matters such as pending payments or disputes

Any retained data will be securely stored and used only as required by law.

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6. Impact of Data Deletion

After your data is deleted:

• You will no longer be able to access your Setu TV account

• Any active subscription time will be forfeited

• No refunds will be issued for unused subscription periods

• You will need to create a new account to use Setu TV again in the future

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7. Contact Us

If you have questions or need assistance regarding your data deletion request, please contact us at:

Email: [email protected]