Refund & Cancellation Policy

Welcome to Setu TV. We strive to provide a seamless and enriching experience for devotees accessing Hindu and Jain devotional content through our platform. This Refund & Cancellation Policy outlines the terms related to subscription cancellations and refunds.

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Subscription Cancellation

You may cancel your Setu TV subscription at any time. Once a subscription is canceled:

• Your access to premium devotional content will continue until the end of the current billing cycle.
• The subscription will not renew automatically for the next billing period.
• No additional charges will be made after cancellation.

To cancel your subscription, you can do so through the app settings or the platform where you originally subscribed (such as the mobile app store or website).

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Refund Policy

Setu TV subscriptions are generally non-refundable once a billing cycle has started. However, refunds may be considered in certain situations, such as:

• Accidental duplicate payments
• Technical issues that prevent access to the service
• Unauthorized transactions reported within a reasonable timeframe

If your refund request meets the eligibility criteria, our team will review the request and process it accordingly.

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How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address
• Transaction ID or payment receipt
• Date of purchase
• A brief explanation of the issue

📧 Email: [email protected]

Our support team will review your request and respond within 3–5 business days.

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Third-Party Payments

If you subscribed through third-party platforms such as app stores or payment gateways, refunds may be subject to their respective policies. In such cases:

• Refunds must be requested directly through the respective platform.
• Setu TV will assist you if additional verification is required.

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Service Issues

If you experience technical issues with Setu TV, we encourage you to contact our support team first. Many issues can be resolved quickly without needing a refund request.

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Policy Updates

Setu TV reserves the right to modify or update this Refund & Cancellation Policy at any time to reflect changes in our services or payment processes. Updated policies will be published on this page.

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Contact Us

If you have any questions regarding this policy, please contact us:

📧 Support Email: [email protected]

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Thank you for being part of Setu TV, where devotion, wisdom, and spiritual traditions come together. 🙏