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Refund and Cancellation Policy

Refund & Cancellation Policy

Effective Date: June 20, 2026
Last Updated: June 20, 2026

At Setu TV, operated by Communic Broadcasting Private Limited, we strive to ensure our users have a smooth and satisfactory experience. Please read this Refund & Cancellation Policy carefully to understand your rights and obligations regarding subscriptions, payments, and refunds.

1. Subscription Cancellations

You may cancel your Setu TV subscription at any time.

Upon cancellation:

Continued Access

You will continue to have access to your subscription benefits, premium content, and services until the end of your current billing cycle.

There will be no interruption of service during this period.

No Refund for Partial Periods

We do not provide refunds for unused or partially used subscription periods.

Your access will remain active until the next billing date.

How to Cancel

To cancel your subscription:

Please ensure cancellation is completed before the renewal date to avoid additional charges.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

Accidental Billing

If you were incorrectly charged due to:

  • Technical issues

  • Duplicate billing

  • Payment processing errors

Please contact us immediately.

Unauthorized Transactions

If your account was used without your authorization, please notify us within 7 days of the transaction date to be considered for a refund.

3. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

Change of Mind

If you decide not to continue using the subscription after purchase.

Dissatisfaction with Content

Refunds are not provided solely because content does not meet personal preferences, unless the service was significantly misrepresented.

Lack of Usage

If you do not actively use your subscription after purchase.

Missed Cancellation

If auto-renewal charges occur because cancellation was not completed before renewal.

4. Refund Process

If you believe you are eligible for a refund, the process is as follows:

Contact Support

Email us at [email protected] with the following details:

  • Registered email address

  • Subscription plan name

  • Payment date

  • Transaction ID (if available)

  • Reason for refund request

Verification Process

Our team will review your request and verify eligibility.

Additional information may be requested if necessary.

Processing Time

Once approved, refunds are typically processed within 7–10 business days.

Refunds will be credited to the original payment method used during purchase.

Processing times may vary depending on your bank or payment provider.

5. Free Trials

If Setu TV offers free trials, users must cancel before the trial period ends to avoid charges.

Failure to cancel before trial expiration may result in automatic billing.

Refunds are generally not provided for missed trial cancellations.

6. Changes to This Policy

Setu TV reserves the right to update or modify this Refund & Cancellation Policy at any time.

Any significant changes will be communicated through:

  • Website updates

  • Email notifications

  • In-app notices

Continued use of Setu TV after policy updates constitutes acceptance of the revised policy.

7. Contact Us

If you have questions regarding refunds, cancellations, or payments, please contact us:

Communic Broadcasting Private Limited
Website: setutv.com
📧 Email: [email protected]

We aim to resolve all refund and billing concerns promptly.

Thank you for choosing Setu TV.

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